Privacy Policy

Versiclad Privacy Policy

 Versiclad Pty Ltd is committed to the proper management of your personal information and the observance of our obligations under the Privacy Act 1988 (Cth) (‘Privacy Act’).

We act in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act in governing the ways in which we collect, use, disclose, hold and otherwise manage personal information.

Who this policy covers

This policy applies to personal information about individuals who deal with Versiclad and may include, but is not limited to any of the following:

  • Customers and prospective customers;
  • Trade customers and business partners;
  • Visitors to our website, or site including the office, factory or collection and delivery areas;
  • Job applicants, agency workers and contractors;
  • Individuals who request a quote, brochure, installer referral, technical assistance, warranty support or other information;
  • Individuals who contact us, make an enquiry or complaint, subscribe to communications, provide a testimonial or interact with us through social media.

What is Personal Information and Sensitive Information?

Personal information is any information or opinion that identifies an individual or by which an individual’s identity can be reasonably determined. The information need not be true nor recorded in material form but must be able to be used to reasonably identify the individual.

Sensitive information includes health information and specific information about an individual pertaining to their racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a political association, membership of a professional or trade association, membership of a trade union, sexual preferences, criminal records and biometric information.

We may only collect sensitive information where it is reasonably required for the function of our business activities and where we have your clear and explicit consent. Likewise, we may also collect sensitive information where such collection is otherwise required by law.

What Personal Information do we collect and store?

During the conduct of our business activities, we may collect and store the following information:

  • Names;
  • Email addresses;
  • Phone numbers;
  • Addresses;
  • Delivery addresses;
  • Australian Business Numbers (ABN

We may also collect information about you through your use of our website at https://versiclad.com.au. We collect information from and about you directly from our web server logs, your activity on the website and through cookies. Examples of information we may track about you through our website include:

  • Your internet protocol address;
  • The kind of browser or computer you use;
  • The number of links you click on the site;
  • The state or country from which you accessed the site;
  • Date and time of your visit;
  • Name of your internet service provider;
  • Web page you linked to our site from;
  • Pages you viewed on the site.

We may also collect other information that is reasonably required for us to deliver the goods and services that you have ordered or requested.

We do not generally collect sensitive information. However, we may collect limited sensitive information including but not limited to health information and information pertaining to criminal records where reasonably necessary and with explicit consent where reasonably necessary for our business activities or where otherwise required by law.

Why do we collect, store, use and disclose personal information?

We collect personal information for the primary purpose of providing our goods and services to you. We also collect personal information for:

  • Improving the goods and services that we deliver to our customers;
  • Validating orders, quotes, estimates and product specification information;
  • Managing statements, invoices, payments and refunds;
  • Managing trade and credit accounts;
  • Providing customer service and technical support;
  • Marketing our products;
  • Providing you with accurate sales estimates, quotes and orders;
  • Communicating with relevant third parties;
  • Investigating complaints, disputes and managing insurance, legal and regulatory matters;
  • Recruiting, assessing and engaging employees, contractors and agency workers;
  • Operating and improving our website.

We may also collect your personal information for secondary purposes closely related to the primary purpose of delivering our goods and services in circumstances where you would reasonably expect such use or disclosure of the information.

How do we collect personal information?

We may collect personal information from you in various ways including:

  • Your direct communication or correspondence with us via email, phone or any other method;
  • When you use the website;
  • When you request a sales estimate, quote or apply for a trade account;
  • When you visit our premises or participate in deliveries or pick up of our products;
  • When you subscribe to marketing, download content, provide a review or interact with us on social media;
  • Apply for employment or have any other engagement with us.

We may also collect personal information from third parties where doing so is reasonably necessary for us to conduct our business operations and provide you with requested goods and services. We may collect such information from:

  • Your employer, colleague, builder, engineer, contractor or any other person involved in your project or transaction with us;
  • Our preferred installers and partners;
  • Trade referees, guarantors, insurers, debt recovery providers, professional advisors and commercial credit information sources;
  • Recruitment agencies, referees, screening providers and publicly available professional profiles;
  • Public registers, directories, websites, social media platforms and other publicly available sources;
  • Our website technologies, analytics, advertising and communications providers.

We may also collect your personal information in any other way that is reasonably necessary for us to conduct our business and deliver our goods and services to you.

Anonymity and what happens if information is not provided

Where practicable, you may deal with us anonymously or through pseudonymity such as for general enquiries. However, this may not be practicable where we need to verify your identity or make appropriate usage of your personal information to carry out our business activities.

Who we disclose personal information to

We may disclose personal information where reasonably necessary for the purposes described in this policy to:

  • Builders, installers, engineers, architects and any other person involved in an estimate, quote, order, delivery, service or claim;
  • Financial institutions, insurers, accountants, lawyers, credit risk providers and debt recovery providers;
  • Guarantors and any person or entity who has provided security for our products;
  • Government agencies, Courts, Tribunals, law enforcement bodies and other persons where required or authorised by law;
  • Other persons you authorise or to whom we are otherwise permitted or required by law to disclose information.

Website, cookies and other technologies

When you use the website, we and our service providers may collect technical and usage information through server logs, first-party and third-party cookies, pixels, tags, local storage and similar technologies. The website currently uses technologies associated with services such as Google Analytics, Google Tag Manager and Meta/Facebook. The technologies actually used may change as the website is updated.

These technologies may be used to:

  • Provide essential website functions and maintain security;
  • Remember settings and understand how visitors navigate and use the website;
  • Measure website performance, including whether emails or content have been opened or selected;
  • Understand the source of visits and improve content, products and services and
  • Support advertising, audience measurement and marketing where permitted.

Some third-party technologies may recognise your browser or device across different websites or services. Information collected by a third party is also governed by that third party’s privacy policy. We do not control the privacy practices of independent third parties.

You can usually control cookies through your browser settings and, where available, the website’s cookie controls. Blocking some cookies may affect website functionality. You can also use the opt-out mechanisms offered by relevant analytics or advertising providers.

Direct Marketing

We may use your contact details to send you information about Versiclad products, services, technical resources, promotions, events or business updates where you have consented or where otherwise permitted by law. Marketing may be sent via email, telephone, SMS, post or online channels.

You may opt out at any time by using the unsubscribe option in the communication or by contracting us using the contact information as provided at the end of this privacy policy.

Security of Personal Information

We take reasonable technical and organisational measures to safeguard your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, network protections, secure configuration, backups, monitoring, and physical security.

No method of transmission or storage of personal information is completely secure. You should take care when sending personal information electronically or otherwise, and promptly alert us if you believe that your dealings with us or information may have been compromised.

We take reasonable steps to keep your personal information accurate, complete, up-to-date and relevant for the purpose for which it is used or disclosed. You can help by telling us when your details change.

We retain personal information only for as long as reasonably required for our business and legal purposes, including order fulfilment, warranty, accounting, taxation, employment, safety, insurance, dispute resolution and record-keeping obligations as governed by law. When information is no longer required, we will take reasonable steps to destroy or de-identify it, subject to lawful backup, archival and record-retention requirements.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or irrelevant. Contact us using the details provided at the end of this privacy policy.

We will deal with all requests for access to personal information as required by law. We will generally respond to all requests within 30 days. Access may be refused in circumstances permitted by law and we reserve the right to charge reasonable costs for providing access to such information to cover the costs of retrieval.

Overseas Disclosures

We are not currently likely to disclose personal information to overseas recipients located outside the jurisdiction of Australia. If our business practices regarding overseas disclosures change, we will update this policy and manage any overseas disclosures in accordance with the Privacy Act and APPs.

Third-party websites and changes to this policy

The website may contain links to or content by third parties. We are not responsible for the privacy or security practices of independent third parties and you should review their privacy information before providing personal information.

We may update this policy without notice when our practices, services, technologies, processes or legal obligations change. The current version will be published on the website and will state when it was last updated.

Complaints

If you believe that we have not managed your personal information in accordance with this policy, the APPs or the Privacy Act, please contact us using the details below and provide sufficient information for us to investigate your concerns.

We will acknowledge and investigate a complaint fairly and will aim to respond within 30 days. If we need more time, we will explain why and provide an expected response date. We may ask for further information, may propose steps to resolve the complaint and will endeavor to completely address your concerns.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner. Information about making a complaint is available at www.oaic.gov.au. The OAIC can also be contacted on 1300 363 992.

Contact us

For privacy enquires, access, correction requests, complaints or requests regarding this policy, contact:

Versiclad Pty Ltd
info@versiclad.com.au
(02) 9821 2199 or 1300 000 900
3 Berriwerri Place, Casula NSW 2170, Australia